Return & Cancellation Policy

Replacements Policy

• exchanges/ Replacement are not accepted for change of mind or fragrance preference.
• Products that are opened or used are not eligible for replacement.
• Damaged, leaked, defective, or incorrect products may be eligible for replacement.
• Please contact us within 24 hours of delivery with a mandatory unboxing video (include shipping label) and clear product/package photos with shipping label.

Order Cancellation

• Orders can be cancelled within 1 hour of placing the order.
• After processing or dispatch, cancellation may not be possible.
• Polorizer Perfume reserves the right to cancel orders due to stock issues, pricing errors, incorrect information, or security reasons.

How to Report an Issue

We’re happy to assist with products that arrive damaged, defective, or incorrect. To help us resolve your concern quickly, please submit your claim within 24 hours of delivery.

Please note: Any complaints or claims reported after 24 hours of delivery will not be accepted or considered eligible for resolution.

Please keep the following ready:

• Your Order Number
• A clear unboxing video showing the sealed parcel, the opening process, and the issue with the product
• Clear photos of the package and shipping label
• Photos clearly showing the damaged, defective, or incorrect product

Providing all the required details and evidence will help us verify and process your claim faster.

Refund Policy

Refund requests are reviewed and processed only in cases where a valid claim or legitimate reason has been approved by our team.

Key Points:

• Refunds are subject to approval after reviewing the customer's claim and supporting details.
• In case a refund is approved due to a valid claim, product issue, or any other legitimate reason, the refund will be processed accordingly.
• A 2% payment gateway fee will be deducted from the total refund amount, wherever applicable.
• Refunds will be credited to the original payment source. In certain cases, customers may be required to provide bank account details for processing the refund.
• For failed online transactions, refunds are generally processed automatically to the original payment source and may take up to 5 - 7 working days, depending on the respective bank or payment provider.
• Refund timelines may vary depending on the payment method and banking partner.

Polorizer reserves the right to approve or reject refund requests based on the nature and validity of the claim.

Undelivered / Refused Orders

For refused, unclaimed, or incorrectly addressed orders, applicable shipping or return charges may be deducted from the refund, where applicable.

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